Billing and Insurance Questions

Q: Why did I receive a bill from DPP?
A: Your physician has chosen DPP to process samples obtained at your recent doctor's appointment.

Q: Who is responsible for paying DPP?
A: It is the patient's responsibility.

Q: Who bills my insurance for pathology services rendered?
A: DPP will process an insurance claim on your behalf.

Q: Why didn't my insurance cover the entire amount?
A: Every insurance provider has different policies. The patient is responsible for the unpaid balance. If you feel that an error has occurred, please call our billing department at 1-800-238-0097.

Q: Why would I receive two bills for one visit to my doctor?
A: Your physician will bill you for their services. The pathology bill (DPP) will be for your pathology services. Your physician's fee is separate from your pathology fee.

Q: When will I receive a bill from DPP?
A: We will send you a statement after all the insurance claims have been processed.

Q: Which insurances are Diagnostic Pathology currently participating with?

  • Beech Street / AmeriHealth
  • Best Chance Network
  • Blue Choice Health Plan (formerly Companion)
  • BlueCross/BlueShield of NC
  • BlueCross/BlueShield of SC (PPC and State Health Plan)
  • Carolina Care Plan
  • Cigna Managed Care and PPO Plans
  • Commercial Plans
  • Coventry Healthcare HMO
  • Health Advantage
  • Health Care Savings
  • HRM- Health Risk Management
  • Mailhandlers
  • Medcost
  • Medicaid South and North Carolina
  • Medicare
  • National Preferred Provider Network (NPPN)
  • Onesource/CCN/First Health
  • Oxford Health Plan (Administered by United Healthcare)
  • PCN- Physicians Care Network
  • Planned Administrators
  • Premier Health Care Systems, Inc.
  • RR Medicare/Travelers
  • Southcare PPO
  • Tricare/Champus
  • United Healthcare